Home > Business, Communication, Humor in business, Leadership, Travel > How to Recede in Business Without Really Trying

How to Recede in Business Without Really Trying

image015

Imagine for a moment you’re a contestant on a business game show version of Jeopardy. Here’s the answer(s):

Loss of potential customers;
Loss of management morale;
Loss of media outlet support

Question: What happens if a company’s Board of Directors refuses to honor an agreement made by management?

Such was the incredulous situation while planning an itinerary for a trip a few years ago. I initiated contact with a very elegant hotel property, via e-mail. The offer I made was to promote them in my publication called The Replenisher, in exchange for accommodations. Included in the e-mail text was a link to the web page showing our publication background and subscriber demographics.

Hotel management accepted the offer in writing (e-mail); in effect, a simple contractual agreement with all the pertinent details.

One week after the fact, an e-mail came from the hotel stating that the Board of Directors decided this was not a good demographic fit (actually, it was more the publication format they objected to), and they were retracting their abidance to the agreement. Let me add, there was no mention by management of this agreement being subject to Board approval.

I wrote a letter to one of the owners, asking them to reconsider: “An offer was made in writing, it was accepted in writing. That’s a contract…someone failed to review our web page before accepting the offer…I invite the hotel to consider a change of heart in this matter, and honor the agreement already made in good faith.”

There was no response.

Clearly, the hotel fumbled an opportunity for good will and positive publicity if they had admitted their negligence, and honored the agreement anyway. Needless to say, the hotel will not be invited back as a contestant on our “show” for any bonus rounds.

Advertisements
  1. June 12, 2013 at 5:27 am

    It’s an remarkable post in support of all the web users; they will take benefit from it I am sure.

  1. No trackbacks yet.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: