The Compliance Choir

Much resistance can emerge when attempting to implement new company guidelines. An employee at a local department store generated an answer to this problem that not only reduced costly errors but showcased the talents of some store clerks. This person happened to be an aspiring singer, so she created a “compliance choir.”

They sang the new guidelines over the store’s sound speakers just prior to opening the store in the morning, and recorded the lyrics on cassette so each clerk would have one to listen to in the car or at home. Employees were not only hooked on the catchy tune, which they hummed throughout their work day, but they caught the message as well. The company estimated a savings of 15-20% with the musical tutorial.

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